So there you have it. Yes, Lush is charging you extra for that gift set, and no, they don't see any reason to apprise you of that fact when you buy it. (Although they're sure that, if you realized you were being charged extra for "hand embossed paper, and ethical ribbons, etc." you'd be "happy" about it.) If you have questions for Lush, you can e-mail firstname.lastname@example.org or call toll-free: (800) 733-5874.
Tuesday, December 14, 2010
Lush responds: Yes, we charge extra for gift sets
The other day I broke down the actual costs of a few Lush holiday gift sets. I mentioned I'd written to Lush to see how they explain the added expense. Here's the response I received today: